Our services
After-sales service, training and HF upgrades
With the largest industrial maintenance team specializing in high-frequency welding, Matrelec’s after-sales service is there to solve your problems on HF welding machines. Whenever you need it, their expertise will be at your service to provide assistance. we respond to your service requests and propose appropriate follow-up solutions.
As Forsstrom’s exclusive distributor in France and North Africa, we guarantee a fast response to all orders for spare parts for Forsstrom high-frequency welding machines, and a perfect knowledge of your Forsstrom machines and welding presses.
Call on our team to maintain and repair your high-frequency welding machines. We have a large stock of spare parts, so we can respond quickly to your urgent needs for triodes, antiflash, Teflon, polyester, welding blades, resistors…
The maintenance contract
To avoid premature wear and tear or sudden machine downtime, which can bring production to a standstill, regular maintenance and monitoring of the condition of your HF machines is essential in industry.
Combined with the Luditag system, this means you can periodically check and maintain your systems in good working order.
Our services
- Examination of the machine at pre-set intervals to ensure it meets all Matrelec checklist criteria
- Full responsibility for inspection planning and execution
- Inspection criteria based on our industrial experience
- A contract giving access to discounts on standard consumables
- 72-hour turnaround for machine and high-frequency press maintenance
Contact customer service here.
Luditag
Knowing the condition of your machines, and being able to quickly resolve a fault on one of them, is essential to ensure optimum productivity at all times. The Luditag system, which will be installed on each of your machines, will give you a real-time overview, wherever you are, of each of your machines, their condition and the operations carried out or to be carried out by our experts.
Scheduling of specific interventions, online planning and access to the various spare parts or technical documentation linked to each machine, makes it possible to standardize and simplify the management of interventions, the search for technical information and thus accelerate the entire maintenance process.
The advantages of the Luditag system
- Follow-up of work to be carried out
- Controlling work done and to come
- Direct access to the various parts lists and schematics for your Matrelec machines
- An easy-to-use site that brings together all your machinery and the status of each of them.
- A mobile application that allows you to manage and monitor operations carried out or to be carried out at any time
- Appointment booking and simplified scheduling available 24 hours a day
- Direct ordering of spare parts from your dedicated space, delivered within 72 hours
Contact us
If you have any questions about our machines, would like a quotation or would like to discuss any other matter, please contact us by filling in the form below.
